Review request emails
Ask every customer for a review automatically after their order is fulfilled.
RealProof emails each customer after their order is fulfilled. The email lists the products they bought and links to a short form for a rating, text, photos and an optional video.
Turn requests on or off
In Settings → Review request timing, tick or untick Send review request emails after fulfilled orders. When unticked, no new requests are sent and requests already scheduled are skipped.
Choose when the email is sent
On the Pro plan and above you set the delay yourself, in days, weeks or months after fulfillment. Use 0 to send immediately. For example, 14 days sends the email two weeks after the order is fulfilled. Saving applies to orders fulfilled after you save.
Stores on the Free plan use the default delay set by RealProof.
Good timing
- Fast-use products (cosmetics, snacks): 5 to 10 days
- Items that need time to be tested (tools, clothing): 14 to 21 days
- Bulky or assembled items: 21 to 30 days
What customers see
The email shows your store logo and the products from the order. The review form works on mobile and takes under a minute. Customers can add up to three photos and one video.
Customise the email subject and message, and add your logo, on the All In One plan. See Email branding.
Last updated . View as markdown.
Missing something? Tell us and we will improve this guide.